FAQS
When can I expect to receive my order?
If you place your order before 3:00 p.m., we will start processing it the same business day. Your order will take 1 to 3 business days to process, and delivery will take 4 to 6 business days. Once your order has been shipped, you will receive a confirmation email indicating that your order has been accepted into our system. After your order has been shipped, you will receive an email with a tracking number. You can track your order HERE.
Which countries do you deliver to and what are the shipping costs?
Shipping is free throughout the United Kingdom. Enjoy a hassle-free shopping experience!
The estimated delivery time has been exceeded. What is the status of my order?
We apologise for any delays that may arise due to circumstances beyond our control, such as holidays, weather or high demand. If your order is delayed, we kindly ask that you wait an additional three business days before contacting our customer service team.
I would like to return an item. What do I do?
Do you need to return a package for any reason? Contact us at support@savileandrose.com within 30 days to initiate the return process. Items must be in their original condition, i.e. unused, undamaged, with intact tags and in original packaging.
What payment methods do you accept?
Dear Customers, We offer you a wide range of secure payment methods. Here is an overview of the payment methods we accept:
- Shop Pay
- Google Pay
- Apple Pay
- Visa
- Maestro
- Mastercard
- American Express
Information about the company
- Website name: Savile & Rose
- Company name: KJ Ecom
- Address: Arkelse Onderweg 65K, 4206 AG, Gorinchem, Zuid-Holland, Netherlands
- Email: support@savileandrose.com
- Phone number: +31627236013
- Contact form: Contact
- VAT number: 91412749
- VAT registration number: NL004888760B45
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Customer service: Our customer service is available from Monday to Friday, from 09:00 am to 5:00 pm.
- Response time: Customer service will respond within 24 hours on business days.