Terms And Conditions

General terms and conditions

This website is operated by Savile & Rose. Throughout the site, the terms ‘we’, ‘us’, ‘our’ and ‘operator’ refer to Savile & Rose. Savile & Rose offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing our website and/or purchasing something from us, you agree to our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and guidelines referred to herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By visiting or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. By continuing to use or access the website following the posting of any changes, you agree to accept those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us permission to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written consent from us.

The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.

ARTICLE 1 - DEFINITIONS

In these Terms and Conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Day: 01-01-2024

Duration transaction: a distance contract that relates to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;

Durable medium: any means that enables the consumer or trader to store information addressed personally to him in a way that facilitates future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement whereby sole use is made of one or more techniques for distance communication up to and including the conclusion of the agreement, in the context of a system organised by the entrepreneur for distance sales or services;

means of distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to be in the same room at the same time.

General terms and conditions: these general terms and conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

Company name: KJ ECOM
Chamber of Commerce number: 91412749
Trade name: KJ ECOM
VAT registration number: NL004888760B45
Customer service email: support@savileandrose.com
Company address: Arkelse Onderweg 65K, 4206 AG, Gorinchem, Zuid-Holland, the Netherlands

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur's premises and they will be sent to the consumer free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, contrary to the previous paragraph, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge at the consumer's request, electronically or otherwise.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favourable to him.

If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or void, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement by a provision that approximates as closely as possible to the purport and purpose of the original provision.

Situations not provided for in these general terms and conditions must be assessed in the spirit of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted ‘in the spirit’ of these terms and conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications and information in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

The images of the products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

the price, excluding customs clearance costs and import VAT. These additional costs are at the expense and risk of the customer. The postal and/or courier service will apply the special regulation for postal and courier services with regard to import. This regulation applies when the goods are imported into the country of destination in the EU, which is the case here. The postal and/or courier service collects the VAT (together with the customs clearance fees, if applicable) from the recipient of the goods;

any shipping fees;

the way in which the contract is concluded and what actions are required for this;

whether or not the right of withdrawal applies;

the method of payment, delivery and performance of the contract;

the period for accepting the offer, or the period within which the trader guarantees the price;

the level of rates for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

whether the agreement will be archived after it has been concluded and, if so, how it can be consulted by the consumer;

the way in which the consumer, prior to the conclusion of the contract, can check the information provided by him under the contract and, if desired, correct it;

any languages other than Dutch in which the contract can be concluded;

the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in the event of a contract for a definite period.

Optional: available sizes, colours, type of materials.

ARTICLE 5 - THE AGREEMENT

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may dissolve the contract.

If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to protect the electronic transfer of data and ensure a secure internet environment. If the consumer can pay electronically, the trader will take appropriate security measures.

The entrepreneur may, within the limits of the law, inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this examination, the entrepreneur has good reasons not to enter into the contract, he is entitled to refuse an order or application or to attach special conditions to the implementation, stating reasons.

The trader will provide the consumer with the following information along with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

1. the contact address of the trader's business location where the consumer can go with complaints;

2. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

3. the information about guarantees and existing after-sales services;

4. the information included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the realisation of the agreement

5. the requirements for terminating the contract, if the contract has a term of more than one year or is of indefinite duration.

In the case of a transaction with a term, the provision in the previous paragraph applies only to the first delivery.

Each contract is concluded under the suspensive condition of sufficient availability of the products in question.

ARTICLE 6 - RIGHT OF CANCELLATION

When purchasing products, the consumer has the option to dissolve the contract without stating reasons for a period of 14 days. This cooling-off period starts on the day following receipt of the product by the consumer or a representative previously designated by the consumer and announced to the entrepreneur.

During the cooling-off period, the consumer will treat the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wants to make use of his right of withdrawal, he must notify the entrepreneur of this within 14 days of receipt of the product. The consumer should communicate this in the form of a written message/e-mail. After the consumer has stated that he wishes to make use of his right of withdrawal, he must return the goods within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

If the customer has not expressed his intention to exercise his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the deadlines mentioned in paragraphs 2 and 3, the purchase is a fact.

ARTICLE 7 - COSTS IN THE EVENT OF CANCELLATION

If the consumer exercises his right of withdrawal, the costs of returning the products shall be at his expense.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after withdrawal. This is subject to the condition that the product has already been received by the entrepreneur or conclusive proof of complete return can be submitted.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL

The entrepreneur can exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer or at least in good time prior to the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

1. that have been made by the entrepreneur according to the consumer's specifications;

2. which are clearly of a personal nature

3. which by reason of their nature cannot be returned

4. which are liable to deteriorate or expire rapidly

5. whose price is linked to fluctuations in the financial market which cannot be controlled by the entrepreneur;

6. for individual newspapers and magazines

7. for audio and video recordings and computer software, the seal of which has been broken by the consumer

8. hygiene products whose seal has been broken by the consumer.

The right of withdrawal may be excluded only for services

1. relating to accommodation, transport, catering or leisure activities to be provided on a specific day or during a specific period;

2. the delivery of which commenced with the consumer's explicit consent before the end of the cooling-off period;

3. which concern bets and lotteries.

ARTICLE 9 - THE PRICE

I reserve the right to change the prices for the products and/or services offered during the validity period stated in the offer, including as a result of changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that the prices mentioned are indicative will be stated in the offer.

Price increases within 3 months of the conclusion of the contract are only permitted if they arise from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated them and:

1. they are based on statutory regulations or provisions; or

2. the consumer is entitled to terminate the contract on the day on which the price increase takes effect.

The place of delivery within the meaning of Article 5, paragraph 1 of the 1968 VAT Act is in the country where the transport begins. In the present case, this delivery takes place outside the EU. The postal or courier service then collects the import VAT or clearance fees from the customer. Consequently, no VAT is charged by the entrepreneur.

All prices are subject to printing errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the wrong price.

ARTICLE 10 - CONFORMITY AND GUARANTEE

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of usability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the trader also guarantees that the product is suitable for other than normal use.

A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the trader on the basis of the agreement.

Defective or incorrectly delivered products should be reported to the entrepreneur in writing within 14 days of delivery. The return of the products must be in the original packaging and in new condition.

The entrepreneur's warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

the consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;

the products supplied have been exposed to abnormal conditions or otherwise handled carelessly or in violation of the entrepreneur's instructions and/or those on the packaging;

the defectiveness is wholly or partly the result of regulations that the state has made or will make regarding the nature or quality of the materials used.

Article 11 - Delivery and execution

The entrepreneur will take the greatest possible care when receiving and implementing product orders.

The place of delivery is the address that the consumer has provided to the company.

With due observance of the provisions of Article 4 of these General Terms and Conditions, the company will execute accepted orders expeditiously but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed of this no later than 30 days after the order was placed. In this case, the consumer has the right to dissolve the contract at no cost and has a right to any compensation.

In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the consumer as soon as possible, but no later than 30 days after dissolution. If delivery of an ordered product proves impossible, the entrepreneur will endeavour to deliver a replacement item. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of returning the goods shall be borne by the entrepreneur.

The risk of damage and/or loss of products remains with the entrepreneur until the time of delivery to the consumer or a pre-designated representative known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Duration of transactions: duration, termination and renewal

Termination

The consumer has a right at all times to terminate a contract without a fixed term that was concluded for the regular delivery of products (including electricity) or services, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a contract with a fixed term that was concluded for the regular delivery of products (including electricity) or services at any time by the end of the term, in accordance with the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the contracts mentioned in the previous paragraphs:

terminate at any time and not be limited to termination at a specific time or during a specific period;

terminate it at least in the same way as it was concluded;

always terminate with the same notice period that the entrepreneur has stipulated for himself.

Extension

A fixed-term contract that has been concluded for the regular delivery of goods (including electricity) or the provision of services cannot be tacitly extended or renewed for a fixed period.

anding the previous paragraph, a fixed-term contract that has been concluded for the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term of no more than three months if the consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.

A fixed-term contract that was concluded for the regular delivery of goods or services may only be tacitly renewed for an indefinite period if the consumer may terminate the contract at any time with a notice period of no more than one month, provided that the notice period may not exceed three months if the contract was concluded for the regular, but less than once a month, of daily or weekly newspapers and magazines.

A fixed-term contract for the regular delivery of daily or weekly newspapers and magazines as part of an introductory subscription (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration

In the case of contracts with a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless termination before the end of the agreed term is not permitted for reasons of reasonableness and fairness.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days following the commencement of the reflection period mentioned in Article 6, paragraph 1. In case of an agreement to provide a service, this period commences after the consumer has received the confirmation of the agreement.

The consumer has the duty to report inaccuracies in the provided or mentioned payment data to the entrepreneur without delay.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs communicated in advance.

Article 14 - Complaints procedure

Complaints about the implementation of the contract should be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 30 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within the 30-day period with a notice of receipt and an indication of when the consumer can expect a more detailed reply.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is considered justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Contracts between the entrepreneur and the consumer to which these general conditions apply are subject exclusively to Dutch law. This also applies if the consumer is resident abroad.

ARTICLE 16 - PERSONAL INFORMATION

The transmission of personal data via the shop is subject to our data protection policy. To view our privacy policy.

ARTICLE 17 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our site or in the service may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We are under no obligation to update, modify or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 18 - CHANGES TO THE TERMS OF SERVICE

You can view the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website regularly for changes. By continuing to access or use our website or service after we post any changes to these terms, you agree to be bound by those changes.

ARTICLE 19 - CESOP

Due to the measures introduced and tightened from 2024 regarding the ‘amendment to the 1968 VAT Act (Wet implementatie Richtlijn betalingsdienstaanbieders)’ and thus the introduction of the Central Electronic System for Payment Information (CESOP), payment service providers can register data in the European CESOP system.

Information about the company

• Website name: Savile & Rose
• Company name: KJ Ecom
• Address: Arkelse Onderweg 65K, 4206 AG, Gorinchem, Zuid-Holland, Netherlands
• Email: support@savileandrose.com
• Phone number: +31627236013
• Contact form: Contact
• VAT number: 91412749
• VAT registration number: NL004888760B45
• Customer service: Our customer service is available from Monday to Friday, from 09:00 am to 5:00 pm.
  
• Response time: Customer service will respond within 24 hours on business days.